Aligning Business With IT EXPERTISE
Alignment—the ability to map an information technology infrastructure to the business needs of an enterprise. THAT is truly the hallmark of effective IT.
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Services Computing has become the term used for the cross-disciplines of business, science and technology- bridging the gap between IT services and Business services. New business methodology requires us as IT service providers to assist our clients with business processes, providing interaction between processes within the business organisation as well as between business trading partners. Our management, project and consulting teams are focusing more and more on efficient services computing models to deliver a more effective service oriented Infrastructure. “The scope of Services Computing covers the whole lifecycle of services innovation research that includes business componentization, services modeling, services creation, services realization, services annotation, services deployment, services discovery, services composition, services delivery, service-to-service collaboration, services monitoring, services optimization, as well as services management.”
Our Managed Computer ServicesEvery business is faced with the challenge of reducing costs and still providing outstanding service. This must go hand and hand with confidence that their software investment is money well spent. What makes this even more difficult is the enormous changes that takes place in all the technologies. This speed of change really enforces the need for businesses to have the guidance of highly skilled IT professionals. Consequently, businesses are turning to IT specialists who can help them monitor, manage, fine tune and enhance their applications. “We offer an extensive range of services built around a high quality support model driven by client service level agreements (SLAs) that ensure the optimal performance of every application. The 24×7 solution provides enterprise-class hardware and software, best practice methodologies, and the processes to deliver consistent performance with a single point of accountability.”
Business Process ManagementFrom Wikipedia- Business process management (BPM) has been referred to as a "holistic management" approach[ to aligning an organization's business processes with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to improve processes continuously. It can therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes are critical to any organization, as they can generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM sees processes as strategic assets of an organization that must be understood, managed, and improved to deliver value-added products and services to clients. We implement with all of our clients, a comprehensive fully documented BPM management approach that can truly helps business efficiency.
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For over 20 years, we have been known as one of the best IT firms in Australia due to our tech savvy innovative solutions and business computer, software and communication expertise. Our success comes from what the team at TCD call 'IT Alignment', 'bridging the gap' between Technology and Business. We provide you with not only a perfectly running IT system but also a more efficient and productive business as a whole.
The Computer Department believes that the progression of our business is contingent on our ability to ensure the progression of your business.
So not only do your receive the highest quality of IT service but we are dedicated to building, managing and maintaining your IT infrastructure so you won’t even know it is there.
We call it ‘peace of mind’ computing.
With technology and business management changing at such a rapid rate, we are more aware than ever of our need to not only service your IT needs but also integrate them into your business infrastructure.
How the solution works
We offer an extensive range of services built around a service model driven by these three integral services that ensure the optimal performance of every business operation. The 24×7 solution provides enterprise-class solution, best practice methodologies, and the processes to deliver consistent performance with a single point of accountability.