Business process management
(BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal.
The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization's equipment and core operations.
Business process mapping
From Wikipedia, the free encyclopedia
Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
The main purpose behind business process mapping is to assist organizations in becoming more efficient. A clear and detailed business process map or diagram allows outside firms to come in and look at whether or not improvements can be made to the current process.
Business process mapping takes a specific objective and helps to measure and compare that objective alongside the entire organization's objectives to make sure that all processes are aligned with the company's values and capabilities.
ISO 9001 requires a business entity to follow a process approach when managing its business, and to this end creating business process maps will assist. The entity can then work towards ensuring its processes are effective (the right process is followed the first time), and efficient (continually improved to ensure processes use the smallest amount of resources).
This is a sample BPMN 2.0 Sales and Operations Planning value stream business process map
Business Process Design
What is a business process?
A business process is a set of logically related business activities that combine to deliver something of value (e.g. products, goods, services or information) to a customer. A typical high-level business process, such as “Develop market” or “Sell to customer”, describes the means by which the organisation provides value to its customers, without regard to the individual functional departments (e.g. the accounting department) that might be involved.
As a result, business processes represent an alternative – and in many ways more powerful – way of looking at an organisation and what it does than the traditional departmental or functional view.
Business processes can be seen individually, as discrete steps in a business cycle, or collectively as the set of activities that create the value chain of an organisation and associate that value chain with the requirements of the customer.
It is important to recognise that the “customer” of a business process can be several different things, according to the process’s position in the business cycle.
Business Process Analysis (BPA)
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Our business process analysis solution provides a clear understanding of the way your organization runs, from customer value chains and operational procedures to automated workflows.
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Infrastructure management (IM)
For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.
Infrastructure management is sometimes divided into categories of systems management,network management, and storage management. Infrastructure management products are available from a number of vendors including Hewlett-Packard, IBM, and Microsoft.
Among other purposes, infrastructure management seeks to:
- Reduce duplication of effort
- Ensure adherence to standards
- Enhance the flow of information throughout an information system
- Promote adaptability necessary for a changeable environment
- Ensure interoperability among organizational and external entities
- Maintain effective
- change management policies and practices
Although all business activities depend upon the infrastructure, planning and projects to ensure its effective management are typically undervalued to the detriment of the organization. According to IDC, a prominent research firm (cited in an article in DMReview), investments in infrastructure management have the largest single impact on an organization's revenue.