Our Managed services

 

Experts in managed application services
One of our core services is managing and supporting our client's business most important applications. We provide this specialised service to some of the leading industry players in Australia's.  Building on the concept of software as a service, our solution offers an industrial-strength application support process framework, backed by a dedicated support team of IT experts. Our proven support methodology allows us to cut through technical complexity, manage risk and completely focus on delivery.

The case for managed services
Reducing costs, while at the same time providing outstanding service, is a challenge faced by every business as they look to make the most out of their software investment. The dilemma is compounded by the rapid pace of change in essential technologies and the need to retain skilled IT professionals. Increasingly, businesses are turning to providers with the expertise to help them monitor, manage, fine tune and enhance their applications.

Businesses are using managed services as a strategic management tool that allows them to concentrate on their core competencies by off-loading the day-to-day focus of managing their application, eliminating the need for businesses to maintain specialised infrastructure and solution understanding in-house.

How the solution works

We offer an extensive range of services built around a high quality support model driven by client service level agreements (SLAs) that ensure the optimal performance of every application. The 24×7 solution provides enterprise-class hardware and software, best practice methodologies, and the processes to deliver consistent performance with a single point of accountability.

Benefiting your business

Our managed services are focused on delivering tangible business benefits that enable our clients to operate more effectively:

Reduced operational costs – removes requirements for in-house application support teams and facilities. Improved cost control limits capital investments

Increased business agility – services that are flexible and can scale to meet the changing needs of your business, with issues quickly resolved, reducing overall maintenance and troubleshooting burden, whether in business hours, overnight or on weekends

Reduced business risk – supports compliance and governance requirements with comprehensive records of all activity and actions taken. Hosted within data centres that meet industry standards for security, performance and quality

Focus on core strengths – enables in-house IT team to focus on other business imperatives by removing burden of ongoing management of applications and infrastructure

Trust

Clients trust us to provide secure, reliable and scalable solutions for their mission critical applications – backed by industry standard best practices and processes.

 

Our people make the difference

 

Our team of professionals is dedicated to helping you implement customised solutions that are perfectly tailored to your needs. The team combines specialised consultative services with deep technical expertise and a holistic understanding of managed services to deliver: 

  • Business analysis and technical design
  • Application and systems integration
  • Configuration management
  • Managed services with guaranteed response times backed by SLA
  • Proven Service Desk Management methodologies to ensure peace of mind business operations. 

 

Our Departments and Structure

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